100% Uptime Guarantee
We back a 100% uptime guarantee with service credits, and we've delivered 100% real measured uptime. Self-healing storage and 15 internet suppliers keep you connected.
Server Uptime
100%
Real measured, self-healing storage
Network Uptime
100%
Real measured, 15 internet suppliers
Active Incidents
0
Live
Chicago
United States
100%
OperationalNew York
United States
100%
OperationalDallas
United States
100%
OperationalLondon
United Kingdom
100%
OperationalFrankfurt
Germany
100%
OperationalSingapore
Singapore
100%
OperationalTokyo
Japan
100%
OperationalNetwork Backbone
Global · 15 carriers
100%
OperationalServerIQ Monitoring
Multi-region
100%
OperationalClient Portal & API
Edge
100%
OperationalOutage Length
Service Credit Amount
≤ 20 minutes
No credit
> 20 min and ≤ 40 min
5% of monthly service fee
> 40 min and ≤ 2 hours
10% of monthly service fee
> 2 hrs and ≤ 3.5 hrs
25% of monthly service fee
> 3.5 hrs and ≤ 7 hrs
50% of monthly service fee
> 7 hrs and ≤ 14 hrs
60% of monthly service fee
> 14 hours
100% of monthly service fee
Service Credits are applied to future billing and are the sole and exclusive remedy for service unavailability. Credits are calculated on aggregated monthly downtime, not per individual incident, on a per-service, per-month basis, and will not exceed 100% of the applicable monthly service fee. Scheduled maintenance, force majeure events, customer-caused outages, and third-party provider failures are excluded. Credits must be requested within 30 days of the affected month.